Frequently Asked Questions
Contact |
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Who are Legal Recoveries & Collections Ltd and what do they do? |
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Why have I had a letter from Legal Recoveries & Collections Ltd? |
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I have been contacted by LRC and I do want to pay but can I have more time? |
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Payment |
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Complaint |
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I would like to make a complaint about LRC - how do I go about it? |
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Contact |
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Who are Legal Recoveries & Collections Ltd and what do they do? |
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LRC is a specialist debt recovery agency who are instructed by clients to recover monies they are owed by either an individual or business. Our clients are from both the public and private sector in a wide range of industries including local authorities, NHS, education sector and financial services. |
Why have I had a letter from Legal Recoveries & Collections Ltd? |
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We have been instructed to collect a debt from yourself on behalf of a company or creditor that you owe money to. |
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We were passed on your details and details of your debt from your creditor. |
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If you're not the person the letter is addressed to then please contact us immediately, so we don't continue to contact you. If you know the person that the letter is addressed to, have a forwarding address or contact phone number, then please pass this information on. |
I have been contacted by LRC and I do want to pay but can I have more time? |
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It depends on how long the debt has been outstanding. We may consider a promise to pay or look to set up a payment arrangement with you. Please call us urgently on 0844 858 8888 to speak to one of our case officers. |
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Our case officers are available Monday to Thursday 8am to 7.45pm and Friday 8am to 5pm on 0844 858 8888. Alternatively you can use our online contact form. |
Payment |
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Yes you can - 365 days a year, 24/7 using your credit or debit card in a secure environment. Simply click here and follow the instructions in Make a Payment. |
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You can make a payment to LRC in the following ways;
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If you refuse to pay we will still continue with our efforts to collect your debt. If you continue to refuse it may result in enforcement or legal action where you may be liable for further costs in addition to the amount you owe. It is important that you contact us if you dispute that the money is owing, rather than simply ignoring our correspondence. |
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We may consider payments by instalments. Please call our case officers on 0844 858 8888 and we will review your circumstances and work with you to develop an appropriate solution. |
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If your circumstances change you should contact us as soon as possible to explain the reason. Depending on the type of arrears, your current repayment plan and your change in circumstances, we may be able to discuss further payment options with you. |
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This is a document that allows a creditor to evaluate your financial condition. It includes details of your income, assets, expenditure and liabilities. You can access our online Personal Financial statement by clicking here. |
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Depending on a number of factors including the type of debt you owe and the course of action taken, there may be costs that you are liable to pay including legal charges should legal action be necessary. |
Complaint |
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I would like to make a complaint about LRC - how do I go about it? |
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If you feel we have acted in an inappropriate way then please contact us in writing at the following address LRC Ltd, LRC House, Huntingdon Court, 1 Fulforth Street, Nottingham NG1 3BF. Alternatively, please click here for our complaints procedure. |
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Simply call one of our case officers on 0844 858 8888, remembering to quote your LRC reference number. Please provide as much information as you can about your dispute. |
